Returns & Exchanges

Simply Paws works to ensure your satisfaction. If you receive a defective product, a wrong item, or wish to return your order, please review the rules below:

1. Request Period

You have up to 7 calendar days after receiving your order to request a return or exchange.

2. Product Conditions

The item must be unused, in its original condition, and with original packaging if applicable.

3. Defective Products

If your product arrived damaged or defective, please send photos or a video to: contact.simplypaws@gmail.com

4. Exchange Process

After verification, we will provide return instructions and proceed with an exchange or refund.

5. Non-Eligible Items

• Products damaged by misuse
• Items without order identification
• Personalized or customized products

We are committed to offering a fair and safe shopping experience.